We’re looking for amazing people to join our journey.

🧭 Role Purpose

As a Product Operations & UX Specialist at QontactAI, you will be the bridge between our customers, the product team, and engineering. You will translate user needs into clear product requirements and develop them into intuitive UX designs. Together with the Chief of Product, you will form the core of our product development and ensure the flawless execution of the roadmap.

🎯 Responsibilities

Customer Focus

• Organize and facilitate workshops with clients and prospects to gather requirements.
• Actively listen and ask the right questions to identify real customer problems.
• Assist in onboarding new customers and follow up on their initial experiences.

UX & Requirements

• Translate functional and non-functional requirements into wireframes and mockups in Figma.
• Create and iterate UX designs in consultation with clients and the team.
• Document requirements, flows, and decisions clearly.

Product Development

• Work in tandem with the Chief of Product to shape and monitor the roadmap, from strategic direction to operational execution.
• Effectively communicate requirements and designs to the engineering team.
• Coordinate user acceptance testing (UAT) with clients and internal testers.

Product Operations

• Manage product documentation and internal knowledge sharing.
• Ensure smooth communication between customers, support, sales, and development.
• Continuously improve processes and feedback cycles within product development.

🧠 Profile

• 1-4 years of experience in a role such as Product Owner, UX Designer, Business Analyst, or Customer Success within a SaaS environment.
• Strong ability to analyze customer needs and translate them into clear product solutions.
• Experience with Figma (or similar UX tools).
• Excellent communication skills, both verbally and in writing.
• Organized, proactive, and hands-on approach.
• Comfortable working in a fast-changing environment and taking initiative.
• Ability to bring structure where needed, while maintaining flexibility and speed in execution.
• Experience with Jira, Confluence, or similar tools is a plus.
• Technical affinity is a plus.
• Fluent in English + Dutch and/or French.

💼 What We Offer

• Work in a young, fast-growing SaaS company with ambition.
• Close collaboration with the Chief of Product and the opportunity to impact the overall product strategy.
• Flexible working hours and the possibility to work hybrid/remote.
• Competitive salary + benefits.
• Room for personal growth and development.
• Fun team events.

What you’ll do

This is a hybrid role with a lot of ownership. You’ll lead the full sales cycle while building our marketing engine from the ground up.

Sales responsibilities

• Own the full B2B sales funnel: prospecting, demos, closing, and onboarding
• Identify and prioritize high-potential leads (SMEs, mid-market)
• Build relationships with key decision-makers (e.g. Operations, Customer Contact,…)
• Shape and refine our sales process and CRM workflows
• Provide feedback to the product team based on customer insights

Marketing responsibilities

• Set up and execute lead generation campaigns (email, LinkedIn, paid)
• Create compelling sales and marketing collateral (slides, case studies, landing pages)
• Manage our website, newsletter, and social media presence
• Track and report on key marketing KPIs (CAC, conversion rates, etc.)

Who you are

• You’ve got 4 – 10 years of experience in B2B sales or commercial roles, preferably in a startup or SaaS environment
• You’re a strong communicator, comfortable pitching to decision-makers
• You’re proactive, structured, and not afraid to experiment
• You enjoy wearing multiple hats – sales, marketing, and everything in between
• You speak and write fluent Dutch and French

✅ Bonus points if you have

• Experience with HubSpot
• Worked with or sold to large Enterprises and/or Contact Centers
• A knack for storytelling and/or writing strong copy

What you’ll do

You’ll be the voice of our customers and a key player in driving retention, satisfaction, and growth.

Your key responsibilities

• Onboard new customers and ensure a smooth, value-driven start
• Build strong relationships with users and stakeholders (think: regular check-ins, QBRs, and friendly support)
• Proactively identify risks and opportunities across the customer lifecycle
• Create and improve help content, guides, and training materials
• Gather and share customer feedback with the product and sales teams
• Support upsell and renewal conversations in collaboration with Sales

Who you are

• You’ve got 2-6 years of experience in customer success, account management, or client-facing roles, ideally in B2B SaaS
• You’re an excellent communicator – clear, friendly, and good at building trust
• You’re organized, solution-oriented, and thrive in a fast-paced, ever-changing environment
• You enjoy diving into product features and helping others get the most out of them
• You speak and write fluent Dutch and French

✅ Bonus points if you have

• Experience working in a startup or scale-up environment
• Familiarity with tools like HubSpot, Notion, or Confluence
• Interest in customer experience, onboarding, and retention strategies
• Worked with or supported contact center or operations teams